HIRING

PRODUCT & E-COMMERCE SPECIALIST


Glasshaus is seeking a Product & E-Commerce Specialist. The Product & E-Commerce Specialist is responsible for managing all matters relating to the sale and fulfillment of products, both digital and physical, sold by Glasshaus. This role will involve product development and manufacturing, e-commerce logistics, and the timely and accurate processing of all customer orders and inquiries.

Key Responsibilities:

  • Oversee company’s accounts with third parties, including merchandise vendors, fulfillment centers, e-commerce platforms (including social media), and sales tax compliance softwares (domestic and international)

  • Coordinate the manufacturing and development of products, including apparel and collectibles, in collaboration with all necessary vendors (domestic and international)

  • Work closely on the product development lifecycle, from conception to distribution and maintenance

  • Ensure successful fulfillment, distribution, and shipping of products

  • Monitor and respond to customer inquiries regarding orders and complaints in a professional and timely manner

  • Resolve issues surrounding fulfillment of orders by contacting customer support representatives

  • Complete ad hoc projects to support the proper distribution of products

  • Process any necessary returns or exchanges in accordance with company policies, to ensure customer satisfaction

  • Perform weekly accounting of fulfillment center finances to ensure accurate billing

  • Identify best SEO strategies to optimize website and product for search engines

  • Contact any necessary government departments with inquiries regarding e-commerce, sales tax, and registrations


Qualifications:

  • Excellent written and verbal communication skills

  • Experience in customer service

  • Expert in Shopify

  • Proficient in Google Analytics, SEO

  • Experience in inventory management and fulfillment

  • Collaborative team player


Preferred Qualifications:

  • Understanding of 3PL providers

  • Bachelor’s degree or equivalent

  • Basic understanding of US sales tax and international taxes/customs/duties

  • Excellent organization skills and multi-tasking capabilities

  • Experience communicating with customer service representatives

  • NYC-based


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GLASSHAUS

Glasshaus is a prestige media company specializing in concerts, records, films, and livestreams. It was founded by Jarrett Wetherell in 2019 as the premier location for music, film, fashion and commercial in New York City. 

In 2021 it launched a concert series, Glasshaus Presents, welcoming celebrated artists to an intimate performance for 100 guests, recorded, filmed, and livestreamed from Glasshaus in Brooklyn, NY. Spanning R&B, Hip Hop, Soul, Jazz, Indie Rock, Brazilian, Pop, and Classical music, notable artists include Bilal, Common, Questlove, Robert Glasper, Kimbra, Madison McFerrin, Baby Rose, Julius Rodriguez, and Joan as Police Woman.

Clients include HBO, Netflix, Amazon, Spotify, MTV, BBC, The New York Times, Pandora, Vogue, and GQ, with notable stars like J.J. Abrams, Lin-Manuel Miranda, Chris Rock, Babyface, Rachel Zegler, Padma Lakshmi, and Misty Copeland.