HIRING
PRODUCT & E-COMMERCE SPECIALIST
Glasshaus is seeking a Product & E-Commerce Specialist. The Product & E-Commerce Specialist is responsible for managing all matters relating to the sale and fulfillment of products, both digital and physical, sold by Glasshaus. This role will involve product development and manufacturing, e-commerce logistics, and the timely and accurate processing of all customer orders and inquiries.
Key Responsibilities:
Oversee company’s accounts with third parties, including merchandise vendors, fulfillment centers, e-commerce platforms (including social media), and sales tax compliance softwares (domestic and international)
Coordinate the manufacturing and development of products, including apparel and collectibles, in collaboration with all necessary vendors (domestic and international)
Work closely on the product development lifecycle, from conception to distribution and maintenance
Ensure successful fulfillment, distribution, and shipping of products
Monitor and respond to customer inquiries regarding orders and complaints in a professional and timely manner
Resolve issues surrounding fulfillment of orders by contacting customer support representatives
Complete ad hoc projects to support the proper distribution of products
Process any necessary returns or exchanges in accordance with company policies, to ensure customer satisfaction
Perform weekly accounting of fulfillment center finances to ensure accurate billing
Identify best SEO strategies to optimize website and product for search engines
Contact any necessary government departments with inquiries regarding e-commerce, sales tax, and registrations
Qualifications:
Excellent written and verbal communication skills
Experience in customer service
Expert in Shopify
Proficient in Google Analytics, SEO
Experience in inventory management and fulfillment
Collaborative team player
Preferred Qualifications:
Understanding of 3PL providers
Bachelor’s degree or equivalent
Basic understanding of US sales tax and international taxes/customs/duties
Excellent organization skills and multi-tasking capabilities
Experience communicating with customer service representatives
NYC-based
APPLY FOR THIS JOB
GLASSHAUS
Glasshaus is a prestige media company specializing in concerts, records, films, and livestreams. It was founded by Jarrett Wetherell in 2019 as the premier location for music, film, fashion and commercial in New York City.
In 2021 it launched a concert series, Glasshaus Presents, welcoming celebrated artists to an intimate performance for 100 guests, recorded, filmed, and livestreamed from Glasshaus in Brooklyn, NY. Spanning R&B, Hip Hop, Soul, Jazz, Indie Rock, Brazilian, Pop, and Classical music, notable artists include Bilal, Common, Questlove, Robert Glasper, Kimbra, Madison McFerrin, Baby Rose, Julius Rodriguez, and Joan as Police Woman.
Clients include HBO, Netflix, Amazon, Spotify, MTV, BBC, The New York Times, Pandora, Vogue, and GQ, with notable stars like J.J. Abrams, Lin-Manuel Miranda, Chris Rock, Babyface, Rachel Zegler, Padma Lakshmi, and Misty Copeland.