HIRING

E-COMMERCE SPECIALIST


Glasshaus is seeking an E-Commerce Specialist responsible for managing all matters relating to the sale, distribution and fulfillment of products, both digital and physical. This role will involve product development and manufacturing, e-commerce logistics, and the timely processing of all customer orders and inquiries.

Key Responsibilities:

  • Oversee company’s accounts with third parties, including merchandise vendors, fulfillment centers, e-commerce platforms (including social media stores), and sales tax compliance softwares (domestic and international)

  • Coordinate the manufacturing and development of products, including apparel and collectibles, in collaboration with vendors

  • Ensure successful fulfillment, distribution, and shipping of products

  • Monitor and respond to customer inquiries regarding orders, complaints and returns in a professional and timely manner

  • Resolve issues surrounding fulfillment of orders with customer support representatives

  • Perform weekly accounting of fulfillment center finances to ensure accurate billing

  • Identify best SEO strategies to optimize website and product for search engines

  • Engaging necessary government departments with inquiries regarding e-commerce, sales tax, and registrations

Qualifications:

  • Expert in Shopify

  • Excellent written and verbal communication skills

  • Experience in customer service

  • Experience with 3PL providers

  • Proficiency in Google Analytics, SEO

  • Experience in inventory management and fulfillment

  • Understanding of US sales tax and international taxes/customs/duties

  • Excellent organization skills and multi-tasking capabilities

  • Collaborative team player

Preferred Qualifications:

  • Bachelor’s degree or equivalent

  • NYC-based


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GLASSHAUS

Glasshaus is a prestige media company specializing in concerts, records, films, and livestreams. It was founded by Jarrett Wetherell in 2019 as the premier location for music, film, fashion and commercial in New York City. 

In 2021 it launched a concert series, Glasshaus Presents, welcoming celebrated artists to an intimate performance for 100 guests, recorded, filmed, and livestreamed from Glasshaus in Brooklyn, NY. Spanning R&B, Hip Hop, Soul, Jazz, Indie Rock, Brazilian, Pop, and Classical music, notable artists include Bilal, Common, Questlove, Robert Glasper, Kimbra, Madison McFerrin, Baby Rose, Julius Rodriguez, and Joan as Police Woman.

Clients include HBO, Netflix, Amazon, Spotify, MTV, BBC, The New York Times, Pandora, Vogue, and GQ, with notable stars like J.J. Abrams, Lin-Manuel Miranda, Chris Rock, Babyface, Rachel Zegler, Padma Lakshmi, and Misty Copeland.